You are viewing hradzka

David Hines [userpic]

The Jack and Te ramp drive: refunds coming.

November 26th, 2007 (04:39 pm)

Bad news.

The landlord rented the apartment out from under Jack and Te.

This means they're starting the apartment search all over again, so we're not going to be building a ramp for the foreseeable future. As you can imagine, this is pretty much the worst-case scenario for the fundraiser, especially after such a great success. We thought about the options, and took a look at the situation as it stands. Under the circumstances, the only ethical thing to do is to issue refunds to everyone.

You may recall that Amazon's Honor System had some pretty thorny technical problems during the drive (or, as we refer to it, "that time your generosity broke Amazon"). Those problems are still there. I've spent a lot of time on the phone with the folks at Amazon, trying a number of solutions, but things are sufficiently broken that the good folks at Amazon will have to issue the refunds from within their system. You do not have to do anything to get your refund; Amazon is on that.

As you can imagine, the glitches also prevent me from monitoring the processing of the refunds, so I will ask you to help me out there. If you donated, please watch out for the refund; if you haven't received it by the end of the week, please email me. (My email address is my LJ username at gmail.)

I'm adding a link to this information to the ramp drive post. If you've posted about the ramp drive somewhere, please post a link to this post, as well, so all the donors know what to expect.

Again, thank you for your generosity, and I'm sorry things didn't work out better.

Comments

Posted by: Rachel (thatfangirl)
Posted at: November 27th, 2007 05:30 am (UTC)
dcu | spirit of truth

Just got my refund and came here to see what was going on. How unbelievably shitty. At least we know for the future that it can be done.

Posted by: David Hines (hradzka)
Posted at: November 28th, 2007 12:21 am (UTC)
unfair to batgirl

Yes, at least there's that. Thanks for letting me know about the refund -- glad to see that that's going smoothly.

Posted by: Maire (mkcs)
Posted at: November 27th, 2007 07:17 am (UTC)

How very distressing! I hope you may do this again if the new place they end up in, which I hope they will find soon and will be a good home, has no ramp.

Amazon seem to be doing fine with their side of things, incidentally.

Posted by: David Hines (hradzka)
Posted at: November 28th, 2007 12:45 am (UTC)

Glad to hear that about Amazon. I have hopes for the future, too.

Posted by: cmar_wingnut (cmar_wingnut)
Posted at: November 27th, 2007 05:01 pm (UTC)
Bad Day - Wes

That really sucks. Don't Jack and Te have any legal recourse?

I did get a refund notice this morning, and wondered what was going on.

Posted by: David Hines (hradzka)
Posted at: November 28th, 2007 12:46 am (UTC)
unfair to batgirl

Circumstances probably preclude, alas. It is a crappy situation, indeed.

Posted by: CC (traveller)
Posted at: November 28th, 2007 02:20 am (UTC)
readings in modern postmodernism

I've just received a notice of refund from Amazon and was extremely startled by it, so came here via shrift's profile to see if you'd made a post.

This is awful for them, I can't imagine. Please know that if there's anything I can do in the future, I am happy to do so.

Posted by: David Hines (hradzka)
Posted at: November 28th, 2007 04:26 pm (UTC)
unfair to batgirl

Thank you. A lot of folks have been saying the same; that's good to hear.

Posted by: Za (iamza)
Posted at: November 28th, 2007 09:20 am (UTC)

Aw, crap. And just when everything seemed to working out, too. I hope the next search goes more quickly, and has a much better outcome.

(I got a refund notice from amazon this morning, and stopped by to see what was happening. Thanks for updating to let us know what's happening).

Posted by: David Hines (hradzka)
Posted at: November 28th, 2007 04:26 pm (UTC)
pointy teeth

I hope the next search goes more quickly, and has a much better outcome.

Me too.

Posted by: kadymae (kadymae)
Posted at: November 28th, 2007 03:53 pm (UTC)
huntress screw

I was wondering what had happened.

:/

Posted by: David Hines (hradzka)
Posted at: November 28th, 2007 04:27 pm (UTC)
jason

Yeah, it sucks.

12 Read Comments